Regulation

1. GENERAL PROVISIONS

In the Terms and Conditions we set out the terms and conditions of use of our website available at https://www.viverno.pl/ including its functionality, as well as the type and scope of services provided electronically on the Website and the conditions for concluding and resolving contracts.
Before starting to use the Website, the User is obliged to read the Terms and Conditions and the Privacy Policy.

2. WHO OWNS THE SITE AND HOW TO CONTACT HIM?

The service is owned by:

Company: VIVERNO Sp. z o.o.

Headquarters: Warsaw

Address: 7/9 Nowrodzka Street, 00-513 Warsaw

NUMBER: 0000735761

REGÓN: 380480190

NIP: 7010826136

It happens that in the Terms and Conditions we also refer to us as “we, us or ours” or “VIVERNO”.
We are entitled to dispose of the resources of the Website.

If you have any questions about the Terms and Conditions or any other matter, you can contact us usingsome text
- e-mail — at the following address: biuro@viverno.pl;
- contact form available at: https://www.viverno.pl/pl/kontakt;
- postal mail — at the address: VIVERNO Sp. z o.o., ul. Nowrodzka 7/9, 00-513 Warsaw;
- telephone — at the following number: +48 609 458 882.

3. DEFINITIONS

Privacy Policy

our privacy and cookie policy available at: https://www.viverno.pl/polityka-prywatnosci

Regulation

these Regulations, which are defined in Article 8 of the Act of 18 July 2002 on the provision of electronic services

Service

our website at https://www.viverno.pl/

User

Any natural person visiting our Website or using one or more of the functionalities described in the Terms and Conditions. In the Regulations we will also write about it “You, You, You or Yours”

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4. TECHNICAL CONDITIONS AND GENERAL RULES FOR THE USE OF SERVICES

The website is informative and serves to present our offer and contains functionalities for contacting us.

What is necessary to use the Services of our website?

In order to use the Website correctly, you must have:

a device that allows you to access the Internet;
connection to the Internet;
an installed and updated version of a web browser (Mozilla Firefox version not lower than 3.0, Google Chrome version not lower than 6) allowing the display on the screen of the device of hypertext documents linked on the Internet by a web web service and supporting the JavaScript programming language, and also accepting cookies;
enabling cookies and javascript in the web browser;
having an active email account;

No fees are charged or charged for the use of the Website.
You are obliged to use the Website in accordance with the law, the provisions of the Regulations and good customs, taking into account personal rights and intellectual property rights, in particular copyright, vested in VIVERNO or third parties.
It is not permissible to use the data and any other materials on the Website for the purpose of conducting commercial activities by you.
We declare that materials and information published on the Website are collected and edited with due care. However, due to the specificity of the services we provide, we are not responsible for the truthfulness, accuracy and substantive accuracy of the information published on the Website. Please note that this content does not constitute individual advice or consultation, an official interpretation of the law, nor is it a substitute for individual consultation.
You may not use viruses, bots, worms or other computer codes, files or programs (in particular, automated processes of scripts and applications or other codes, files or tools) that in any way interfere with the operation of the Service.
We inform you that despite the application of security measures, the use of the Internet and services provided by electronic means may be at risk of access to the IT system and your device, malware or access to data located on this device by third parties. In order to minimize the threat posed, VIVERNO recommends the use of antivirus programs or means to protect identification on the Internet.
We are not responsible for the security of the data that you, as a User, transmit through other services and platforms to which you may be redirected when using our Service.

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5. CONCLUSION OF CONTRACTS FOR THE PROVISION OF SERVICES AND THEIR TERMINATION

ACCESS TO THE SERVICEThe agreement for the provision of the service of access to the Website is concluded under the conditions specified in the Regulations, for an indefinite period of time from the moment of effective call by you in the browser window of your device the URL of the Website or the User uses a redirect leading to the Website (i.e. from the moment of entering the Website); in this case, the contract for the provision of the Service access to the Website is terminated as soon as the User leaves the Website. CONTACT FORMIf you have an active email address, we allow you to use the contact form. In order to use it, you need to do the following:

enter the website of the Service;
in the application form located on the Website, enter your name and e-mail address, as well as optionally - the phone number and the content of the message;
It is mandatory to check the checkbox when declaring that you have read the Terms and Conditions and the Privacy Policy and accept their provisions.

In the contact form, provide truthful details and those that will not mislead anyone. You may not provide content that is unlawful, or use the contact form in a way that is contrary to applicable law, good manners or rules of social coexistence.

6. PERSONAL DATA

As the owner, we are the administrator of your personal data and we process it according to gender. You can find our information about personal data in the Privacy Policy tab You can also click on this link https://www.viverno.pl/polityka-prywatnosci.

7. RULES FOR PRESENTING FEEDBACK ON THE SITE

On the Website you can get acquainted with the opinions of our Clients regarding cooperation with us.
We know that feedback is important to you, so we assure you that:

we verify all opinions presented on our website, in particular whether they come exclusively from customers who have used our services;
we make sure that they are based on the real feelings of our customers;
we do not provide for the possibility of automatic publication of opinions on our Service.

We ask you to provide feedback to each client individually and if we receive it, we publish it ourselves on the Website. Alternatively, we contact the people who have left feedback independently with a thank you or request permission to publish the review.
If we are unable to verify the entity that submitted the review, we do not post it on the site.
We do not provide any gratuities, in particular discounts, in exchange for feedback, or even more so we do not pay for giving feedback in any way.
On the website we present selected opinions that best reflect the principles of cooperation and give you the most information to make a decision to use our services. We decide for ourselves whether we want to use the given opinion.

In the event that it turns out that someone impersonated you or the entity in which you work and we have published such a review on our Service, please report this fact by sending a message to our email address provided in point 2 above. The application will be considered promptly, no later than within 14 days. In the event that an unauthorized review has been posted on your behalf or the entity in which you work, we will remove the review from our website.
If you believe that any opinion published on our site is unreliable, unreliable or obtained in a fraudulent manner, please send a complaint to the email provided in section 2 above.

8. COMPLAINT PROCEDURE

In case of objections regarding the operation of the Website, you may submit a complaint by sending an e-mail to the address provided in point 2 above.
All complaints, including those related to the provision of electronic services, are considered immediately, within no more than 14 calendar days from the date of submission of the complaint. The complainant receives a response in the form of a message sent to the e-mail address from which the complaint was sent.
At http://ec.europa.eu/consumers/odr, the consumer has the opportunity to use the EU online platform (ODR platform) in order to submit an electronic road dispute with VIVERNO for resolution. The ODR platform is a multilingual, interactive website for the service of Consumers living in the European Union and entrepreneurs established in the European Union involved in the out-of-court settlement of disputes arising from the conclusion of an online sales contract or a contract for the provision of services between them.

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9. AMENDMENT OF THE RULES

The Terms and Conditions are reviewed on an ongoing basis and we may update them unilaterally to the extent that has not been individually agreed with the User for legitimate reasons, in particular due to:some text
- changes in the scope of VIVERNO's business;
- the commencement of the provision of new services by VIVERNO, the modification of the services previously provided or the cessation of their provision;
- to make technical modifications to the Website requiring adaptation of the provisions of the Regulations;
- the legal obligation to make changes, including the obligation to adapt the Regulations to the current legal situation or the issuance by public administration bodies of decisions, recommendations, recommendations, commitments or acts of a similar nature in the scope, including in particular by the President of the Office of Competition and Consumer Protection;
- the emergence of judicial or administrative case-law from which it follows that contractual provisions analogous to those applied by VIVERNO may be contrary to the law, including in particular consumer protection law;
- The Regulations require supplementation, clarification or modification for the sake of greater transparency of its provisions for Consumers and Consumers-Entrepreneurs.

We will inform you in advance of any material changes to these Terms and Conditions by making the revised version of the Terms available on the Website at least 7 (seven) days before the date of entry into force of the changes, directly at the address indicated below.

The amendment of the Regulations does not apply to contracts for the provision of services concluded before the date of entry into force of the amendment to the Regulations. In the case of such agreements, the provisions of the Regulations in force on the date of the User's expression of the will to conclude such a contract for the provision of services shall apply.

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10. FINAL PROVISIONS

The current version of the Regulations is valid from 26.11.2024.
The Terms and Conditions are governed by Polish law. In matters not regulated in the Regulations, the relevant provisions of law will apply. For the avoidance of doubt, it is assumed that none of the provisions of the Regulations limits the rights of the Consumer or Consumer-Entrepreneur, which he is entitled under the provisions of the law in force in the territory of the Republic of Poland. If the existence of a provision of this nature is established, the provisions of the applicable law shall apply absolutely.
Disputes arising from the Terms and Conditions that have not been resolved between the Users and VIVERNO by amicable means shall be settled by the competent general court.

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